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Privacy Policy

Effective Date: 3 June 2026

Mulga Projects Ltd (“Mulga Projects”, “we”, “our”, “us”) is committed to protecting personal information and handling it in an open and transparent way in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how Mulga Projects collects, holds, uses and discloses personal information through its website and related activities, and how individuals can access or correct their information or make a privacy complaint.

People who engage with Mulga Projects services may request a separate client or service-user privacy statement, where applicable, from a staff member or the Privacy Officer.

Collection of personal information

Mulga Projects only collects personal information that is reasonably necessary for its functions and activities, and generally collects it directly from the individual unless it is unreasonable or impracticable to do so.

Personal information may be collected when an individual:

  • visits or interacts with the Mulga Projects website
  • completes a contact form, enquiry form, application form, survey or registration form
  • applies for employment, volunteering, contracting or board opportunities
  • subscribes to updates, newsletters or event communications
  • makes a donation or otherwise supports Mulga Projects
  • contacts Mulga Projects by email, phone, social media or other channels.

The kinds of personal information Mulga Projects may collect include:

  • name, address, phone number and email address
  • employment, volunteer or contractor application information
  • donation or payment details needed to process a transaction
  • records of communications, enquiries, registrations or feedback
  • other information required to meet legal, safeguarding, funding or program obligations.

Where lawful and relevant, individuals may choose not to provide some requested information, but this may limit Mulga Projects’ ability to respond, provide services, assess an application or process a transaction.

Sensitive information

Mulga Projects may collect sensitive information, including information relevant to child protection, family support, cultural identity, health, criminal history, working-with-children screening, or other safeguarding requirements, where the individual has consented or where collection is required or authorised by law.

Sensitive information will only be used and disclosed for the purpose for which it was collected, for directly related purposes where permitted, or as otherwise required or authorised by law.

Website data, cookies and analytics

The Mulga Projects website may use cookies and similar technologies to support site functionality, understand website traffic, improve user experience and measure the effectiveness of communications or campaigns.

Depending on the website setup, these technologies may include analytics or advertising tools provided by third parties such as Google, Meta or LinkedIn. These providers may collect technical data such as IP address, browser type, device information, pages visited, referral source and timestamps in accordance with their own privacy practices.

Where a cookie banner or consent tool is used, individuals can manage their preferences through that tool, through browser settings, or through privacy controls offered by third-party platforms.

Use of personal information

Mulga Projects may use personal information to:

  • respond to enquiries and provide information about services, programs and supports
  • assess applications for employment, volunteering, board roles, partnerships or service opportunities
  • process donations, event registrations or other transactions
  • communicate updates, newsletters, appeals, invitations or other direct marketing where consent has been provided or the law otherwise permits
  • improve website performance, service delivery, safeguarding processes and organisational operations
  • meet legal, contractual, funding, reporting and child safety obligations.

Individuals may opt out of marketing communications at any time by using the unsubscribe function where available or by contacting Mulga Projects directly.

Mulga Projects will not use or disclose personal information for unrelated purposes unless consent has been given or the use or disclosure is required or authorised by law.

Disclosure of personal information

Mulga Projects may disclose personal information to trusted third parties where reasonably necessary for its functions and activities, including:

  • technology providers, website hosts, cloud storage services and payment processors
  • professional advisers such as legal, audit, insurance or accounting providers
  • government departments, regulators, law enforcement bodies or child protection authorities
  • partner organisations, referral services, contractors or consultants involved in delivering programs or organisational functions.

Mulga Projects may also disclose personal information where the individual has authorised the disclosure, where it is necessary to lessen or prevent a serious threat to life, health or safety, or where required or authorised by law.

If Mulga Projects is likely to disclose personal information to overseas recipients, it will take reasonable steps to identify this in its privacy practices and, where practicable, identify the likely countries or regions involved.

Storage and security

Mulga Projects takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including through administrative, physical and technical safeguards.

These steps may include access controls, secure cloud systems, staff training, confidentiality obligations, document handling procedures, risk review processes and data breach response arrangements.

While reasonable safeguards are used, no method of internet transmission or electronic storage is completely secure, and Mulga Projects cannot guarantee absolute security.

Access and correction

Individuals may request access to personal information Mulga Projects holds about them and may request correction if the information is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests for access or correction should be directed to the Privacy Officer using the contact details below. Mulga Projects may request verification of identity and may refuse access only where permitted by law.

Complaints

A person who believes Mulga Projects has interfered with their privacy may make a complaint to the Privacy Officer.

Mulga Projects will investigate the complaint and respond within a reasonable period. If the person is not satisfied with the response, they may contact the Office of the Australian Information Commissioner.

Data retention and destruction

Mulga Projects retains personal information only for as long as it is needed for the purpose for which it was collected, or as required by law, funding obligations, safeguarding requirements or proper business records management.

When personal information is no longer required, Mulga Projects will take reasonable steps to destroy it or de-identify it, unless it must be retained by law or for a lawful purpose.

Data breaches

If Mulga Projects experiences an eligible data breach, it will act in accordance with the Notifiable Data Breaches scheme, including notifying affected individuals and the OAIC where required by the Privacy Act.

Third-party links

The Mulga Projects website may contain links to external websites or platforms. Mulga Projects is not responsible for the privacy practices of those third parties, and users should review the relevant privacy policies before providing personal information.

Changes to this policy

Mulga Projects may update this Privacy Policy from time to time to reflect changes in law, technology or organisational practices. The updated version will be published on the website with the revised effective date.